(MITL) Provisioning Tool And CallHosted Deliver Cloud-Based Communications Control

MiCloud Solution Enables Streamlined Web-Based Management of Communications Resources

UTRECHT, Netherlands and DORDRECHT, Netherlands, Oct. 31, 2013  — CallHosted, a leading Dutch communications service provider, is now able to extend self-care capabilities out to customers of the cloud communications service built on Mitel ® (Nasdaq:MITL) (TSX:MNW). Part of its MiCloud ‘Powered by Mitel’ solution, Mitel’s Oria Provisioning Platform provides customers with the flexibility and control of their environments required for efficient delivery and utilization of cloud based services. CallHosted was one of the first partners globally to build a service on the MiCloud platform and is now the first partner in the Netherlands to be Mitel Oria certified.

Mitel Oria is a flexible tool that allows customers to manage their own cloud communications environments by themselves, without having to rely on external resources. This allows organizations to make quick and easy changes through a standard web browser interface with no training required, on an on demand basis to support their business needs. Mitel Oria also provides efficient management tools within the Service Provider environment, including operationally aligned profiles for managing the MiCloud ‘Powered by Mitel’ solution. It offers multi-tier distribution models, back office integration into other business and operational systems, and detailed insight into the actual usage of the system. This enables partners such as CallHosted to now offer attractive ‘pay-per-use’ options.

Paul Smissaert, director at CallHosted said, “We are constantly looking for technology that is of added value for our resellers. We noticed customers want more control and to be able to do simple management themselves, like adding new users or changing access rights. Mitel Oria allows this and also gives us better insight into the usage so we can invoice the end user for what they actually use. With this technology, we want to support our resellers and bring them to the next level. These advantages made the decision to go for the certification very easy.”

Mitel Oria is part of the MiCloud ‘Powered by Mitel’ program, which offers service providers and business partners several options to deliver feature-rich cloud communications services. This includes flexible communications platforms, commercial models and optional services that align with the specific market needs and operational profile of the service provider. For more information on the MiCloud ‘Powered by Mitel’ program, please visit www.mitel.com.

About CallHosted

CallHosted offers flexible communications solutions via an extensive partner network of certified Telecom and ICT service providers. By using the smart Mitel communications and collaborations solutions, CallHosted and his partners are able to provide solutions that meet the specific customer needs. It does not matter if it is a on premise, hosted, virtualised on VMware, private cloud or hybrid solution.

About Mitel

Mitel® (Nasdaq:MITL) (TSX:MNW) is a global provider of unified communications and collaboration (UCC) software, solutions and services that enable organizations to conduct business anywhere, over any medium with the device of their choice. Through a single cloud-ready software stream, Mitel’s Freedom architecture provides customers in over 100 countries the flexibility and simplicity needed to support today’s dynamic work environment. For more information visit www.mitel.com.

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European Contacts:

CallHosted, Angelique Adriaans Tel: +31 (0)88 003 72 34, a.adriaans@callhosted.com

Mitel, Marieke Adama, Tel: +31 (0)30 8500 030, marieke_adama@mitel.com

Whizpr, Yvon Reitsma, Tel: +31 (0)317 410 483, mitel@whizpr.nl

North American Contacts:

Amy MacLeod (media), 613-592-2122 x71245, amy_macleod@mitel.com

Malcolm Brown (industry analysts), 613-592-2122 x71246, malcolm_brown@mitel.com

Michael McCarthy (investor relations), 469-574-8134, michael_mccarthy@mitel.com